Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information such as your name, phone number, and email address when you fill out a form, call us, or request a service.
• Location information including your address or GPS coordinates when you request a tow or roadside service.
• Vehicle information such as make, model, year, and license plate when you request towing or related services.
• Payment information such as credit card or debit card details when you pay for a service. We do not store full payment card numbers on our systems.
• Website usage data including pages viewed, time on site, browser type, and IP address, collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Dispatch towing and roadside assistance to your location.
• Communicate with you about your service request, including estimated arrival times and billing.
• Process payments for services rendered.
• Respond to your questions, comments, or concerns.
• Improve our website, services, and customer experience.
• Comply with applicable laws and regulations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Sharing of Information

We may share your information in the following limited circumstances:

• With our drivers and dispatch staff who need it to fulfill your service request.
• With service providers who help us operate our business, such as payment processors and communication tools. These providers are contractually required to protect your information.
• When required by law, court order, or government authority.
• To protect the safety of our employees, customers, or the public.

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and gather analytics about how visitors use the site. Cookies are small text files stored on your device. You can disable cookies through your browser settings, but doing so may affect some features of our website.

We may use third-party analytics services such as Google Analytics to understand site usage. These services collect anonymized data about your visit. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Retention

We retain your personal information for as long as is reasonably necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we delete or anonymize it in a secure manner.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure connections for data transmission and limiting access to personal information to employees and contractors who need it to do their jobs. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request that we correct inaccurate or incomplete information.
• Request that we delete your personal information, subject to our legal obligations.
• Opt out of certain uses of your information, such as marketing communications.

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any site you visit through a link on our website.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website or services after any changes means you accept the updated policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:

• Copiague Towing Service
• 105 Colombo Ave, Copiague, NY 11726
• Phone: (631) 314-0332
• Email: estimates@copiaguetowservice.com